Privacy Policy

VisitorBook – Ireland (GDPR Compliant)
Last updated: 26 February 2026

1. Who Controls Your Data

The care home using VisitorBook is the Data Controller for all personal data entered into this system.

VisitorBook (by Care Monitor) acts as a Data Processor, hosting and maintaining the system on behalf of the care home in accordance with GDPR.

2. What Information Is Collected

When signing in, we may collect:

• Your name
• Your visitor type (Visitor, Staff, Contractor)
• The person you are visiting (if applicable)
• Sign-in and sign-out times

System users (e.g., reception or management staff) may also have login and access records recorded for security purposes.

3. Why We Collect This Information

Your information is collected for:

• Resident safeguarding
• Health and safety compliance
• Emergency evacuation records
• Regulatory and inspection requirements
• Site security

Legal basis for processing:

• Legal obligation
• Legitimate interests (safety and security)

4. How Your Data Is Stored

• All time records are securely stored.
• Access is restricted to authorised staff only.
• The system uses secure access controls and audit logging.
• Data is retained only as long as required by regulatory or safety obligations.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure where legally permissible
• Restrict processing
• Lodge a complaint with the Data Protection Commission (Ireland)

To exercise your rights, please contact the care home directly.

6. Data Sharing

Your information is not sold or used for marketing purposes.

Data may only be shared:

• With regulatory authorities where legally required
• In safeguarding or emergency situations
• Where required by law

7. Contact

For any privacy queries, please contact the care home where you signed in.

You may also contact the Irish Data Protection Commission at:
https://www.dataprotection.ie